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February 9, 2022
Question

I've been charged for two versions of QBs for almost all of 2021. How do I get a refund?

  • February 9, 2022
  • 1 reply
  • 2 views
QBs self-employed ($15 per month) and Simple Start ($25 per month).

1 reply

Moderator
February 9, 2022

I can help you in managing your subscription, @vtbrickyardfarm.

 

You'll want to cancel your account to avoid further charges and then contact our Customer Support to request a refund.

 

To cancel the account, you can follow these steps:

 

  1. Click the Gear ⚙ icon.
  2. Choose Account and Settings.
  3. Select the Billing & Subscription tab.
  4. In the QuickBooks section, select Cancel.
  5. Follow the steps on the screen to cancel your subscription.

 

Once done, you can now reach out to our Customer Support. They have the tools to get into your account in a secure environment and process this refund request. 

 

Feel comfortable to tap us if you need additional help in managing your QBSE account. We're always here and ready to help.