If an employee has a new phone number and it has been updated. Workforce will not allow them to sign in without a code. How can we get it to send it to the new number?

Hello there, deedeesflorals-g.

I'm here to make sure your employee can access QuickBooks Workforce. Let's use the email address or phone number to recover the account.

Here's how:

1. Go to our sign-in help page.
2. Enter the phone number, email address, or user ID for your account.
3. Check your phone or email for a message from Intuit or QuickBooks. 
4. Then, type the code we sent, or follow the instructions in the message.
5. We'll ask for additional information to ensure that it's you.
6. When prompted, reset your password.

If you didn't receive the message on your phone or email, try the solutions in this article: Recover your account when you can't sign in. Proceed directly to the following section: If you can’t get a message on the phone or email on file.

I've included some links below to help you manage your paystubs, turn on the email reminder for new paystubs, and find answers to frequently asked questions about the feature:

• View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce
• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s if you use QuickBooks Desktop Payroll

Let me know how it goes after following the troubleshooting steps. I'll get back to helping you in any way I can. Enjoy your day.