I'll share details on how you can remove the balance due in QuickBooks Online (QBO), @williams-ent.
First, could you tell me more about how you process the unemployment tax payment? Did you do this outside your QuickBooks program? If so, you still have to record it in the system to remove the balance due.
Once payment is done outside the program it won't sync directly to the system, so you'll have to manually record it. Here's how:
Select Payroll taxby going to the Taxes menu.
Next, click the Payments tab.
From there, locate the unemployment tax that has a balance due and select the Pay button.