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bnielson34
November 26, 2022
Question

If my payroll account is inexplicably on hold and customer service isn't avail until monday is there a way to see why it is on hold?

  • November 26, 2022
  • 3 replies
  • 20 views
No text available

3 replies

DivinaMercy_N
DivinaMercy_NModerator
Moderator
November 26, 2022

Hi there, @bnielson34. I'm here to provide some details about your on-hold payroll account.

 

To review the reason your payroll account is on hold, you can check the email sent to you with the subject "Important: Urgent issue with the payroll account for [Business name]". This includes all the details you need to know. It also has a list of the documents needed to fix the issue. For more info, please visit this article: Resolve an urgent issue with your payroll account. 

 

On the other hand, if the email has the subject "Payment request for failed payroll debit", check out this article for more details: Resolve a non-sufficient funds (NSF) hold on your payroll service. 

 

Additionally, here's a helpful resource that you can browse at any time if you need a guide and reference in doing your QuickBooks tasks: QuickBooks Online Help articles page. 

 

Keep me posted on how this goes and feel free to leave a reply below. I'm always around the corner to provide further assistance. Have a great day ahead.

mkidd60120
November 28, 2022

I CURRENTLY HAVE 3 WEEKS AND 16 HOURS IN TRYING TO CHANGE A ACCOUNT THAT PAYROLL IS DRAWN OUT OF.  I CHANGE TO CHECK TO PAY EMPLOYEES AND THEY PUT MY PAYROLL ACCOUNT ON HOLD.    QUICKBOOK SUCKS.  I HAVE HAD SO MANY PROBLEMS WITH THEM IN THE PAST MONTH I AM LOOKING AT OTHER SERVICES.    I HAVE USED THEM FOR MANY YEARS BUT THEY CANNOT EVEN CHANGE A BANK ACCOUNT.   I NEED TO TALK TO THE BRAIN SURGON FOR QUICKBOOKS.  TIME IS MONEY AND THEY ARE WASTING MY TIME   NO SERVICE   LIES AND LIES   YOU OWE ME $1700

LeizylMQuickBooks Team
QuickBooks Team
November 28, 2022

Hi there, mkidd60120.  I'm here to share some possible reasons why your payroll account is on hold,

 

Know that your transaction or account is on hold to protect you and the payee while it's in the process on our end. As mentioned by my colleague above, you'll receive an email once your account is on hold. This will explain everything that you need to know. You'll have to make sure to send the necessary documents to keep your payroll working again. 

 

In case you can't find the email in your Spam or Junk folder, I'd recommend contacting our  Customer Care Team. This way, they can check and investigate your account to determine the reason why it's on hold. 

 

Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a message, Schedule an appointment, or Get a callback.

 

To know the complete details on what you need to do to resolve urgent matters with your payroll account, and to answer the most commonly asked questions about this, I'd recommend checking out these articles:

 

 

Additionally, we also have a variety of reports you can pull up in QuickBooks Online Payroll in case you need help checking up on your employee's data and other payroll-related concerns: Run payroll reports.

 

Keep me posted if you need anything else about handling your payroll, I'd be glad to share some details with you again. Take care!

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