Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
Z
zjohanson
August 5, 2025
Question

Missing Employees after Migration

  • August 5, 2025
  • 1 reply
  • 3 views

Why are some employees missing after migrating from QuickBooks Desktop to QuickBooks Online? I've checked the employee list, and even when I try to add them again, it says the display name is already in use — but I can't find it anywhere.

What is odd, if I do a search at the top, I can see my name, and all my details.. However, if I click on Employees and select ALL employees, nothing. 

I could not imagine I have to re-create each employee? Obviously the system see's the data for this employee, but where is it!?

1 reply

J
JaneDave_IQuickBooks Team
QuickBooks Team
August 5, 2025

This isn't the experience we want you to encounter upon migrating to QuickBooks Online (QBO), Zjohanson.

 

Browser instability or data overload can lead to QBO showing pages that are incomplete or broken. To determine if this is a browser-related issue, let's perform some basic troubleshooting steps.

 

You can start by signing into your QBO account using any supported browser or clearing your browser's cache.

 

Next, restart your browser and sign back into your account to see whether the employees appear as expected.

 

However, if the issue persists, I recommend contacting our live expert team. Given that this is a public forum, they have the tools to securely access your account for a thorough investigation to identify the unusual behavior of your account after you migrated.

 

You can reply to this post if you need further assistance.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement