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L
labels1
December 19, 2025
Solved

No Tax on Overtime provision

  • December 19, 2025
  • 14 replies
  • 63 views

Guess what??? Quickbooks strikes again. The new "No Tax on Overtime Provisions" that QB implemented does not work, it crashes Quickbooks desktop when you try to save it making it impossible to do payroll. Thanks again QB, you guys are great!

Best answer by Candice14

Good morning, @labels1. 

 

I appreciate you coming back and hate to hear that those troubleshooting steps didn't work for you. We want to narrow down the cause and get you a solution as soon as possible.

 

Let's use the steps below to help fix the problem once and for all: 

 

  1. In Single-User mode, go to Update QuickBooks (in the help menu).
  2. Check "Reset Update" and click "Get Updates."
  3. Once it is finished, close QuickBooks.
  4. Restart (right click, "run as administrator").
  5. Select Pay Employees; you will go through the Overtime setup again, click Finish.

 

This should do the trick. Feel free to reach back out to let me know how these instructions go. I'll be waiting for your response! 

14 replies

J
Jovelyn_MQuickBooks Team
QuickBooks Team
December 19, 2025

Hi there, Labels1!

 

This isn't the kind of experience that I'd wish you to have while working with the newly implemented feature in QuickBooks Desktop Payroll. Let’s go through some troubleshooting steps to help resolve this and ensure you can save your work successfully.

 

Before proceeding, please ensure that you update QuickBooks Desktop to the latest release. Keeping your software up to date allows you to access the newest features and enhancements.

 

Additionally, make sure you have downloaded the latest payroll tax table update for QuickBooks Desktop, as this is essential for smooth payroll functionality.

 

With that said, let's use the QuickBooks Tool Hub to isolate the issue. This tool is designed to help resolve common system issues efficiently.

 

Here's how:

 

  1. Exit QuickBooks.
  2. Download the latest version of the QuickBooks Tool Hub and save it in an accessible location like your Downloads folder or desktop. If you've downloaded it before, check if it's up-to-date by selecting the Home tab located at the bottom menu.
  3. Run the downloaded QuickBooksToolHub.exe.
  4. Then, complete the installation following the on-screen prompts.
  5. Double-click the icon on your desktop to launch the Tool Hub.

 

You can also check this page for further information: Run Quick Fix my Program from the QuickBooks Tool Hub.

 

If you still need further assistance, please don't hesitate to leave a post below.

L
labels1Author
December 22, 2025

None of that worked. Please release a update to revert back to the previous QB version or we will not be able to pay our workers

C
Candice14Answer
Level 8
December 22, 2025

Good morning, @labels1. 

 

I appreciate you coming back and hate to hear that those troubleshooting steps didn't work for you. We want to narrow down the cause and get you a solution as soon as possible.

 

Let's use the steps below to help fix the problem once and for all: 

 

  1. In Single-User mode, go to Update QuickBooks (in the help menu).
  2. Check "Reset Update" and click "Get Updates."
  3. Once it is finished, close QuickBooks.
  4. Restart (right click, "run as administrator").
  5. Select Pay Employees; you will go through the Overtime setup again, click Finish.

 

This should do the trick. Feel free to reach back out to let me know how these instructions go. I'll be waiting for your response! 

J
Jedwards 12
December 22, 2025

YES having problems here with it too

J
Jedwards 12
December 22, 2025

Does anything help I have got to run payroll today 

M
mnall
December 22, 2025

How do you fix the issue?  I can't run payroll.

L
LouiseG12QuickBooks Team
QuickBooks Team
December 22, 2025

Hi there, mnall.
 

I know how essential it is to process payroll promptly to ensure employees are paid accurately and on time.
 

Beforehand, is your issue the same concern as the one mentioned above? If so, I recommend following the steps provided by my colleague Candice on resetting updates to ensure you can run payroll for employees.


If you meant something else, please add more details below.

S
Sue146
December 22, 2025

We just tried what you suggested, and it didn't work.  The reset failed trying to do an update.  I have been on the phone music for over an hour and a half waiting for support.

J
JenniferMBD
December 22, 2025

SINGLE USER MODE WORKED FOR US.  Thank god I figured it out. 

E
Erika_KQuickBooks Team
QuickBooks Team
January 27, 2026

We appreciate you for following the troubleshooting steps mentioned in this thread, Steven.

 

Since the Qualified OT Tracking feature is still incorrectly adding hours even when an employee hasn't worked overtime, I recommend contacting our live support team. They have the tools to investigate the issue further and help identify the root cause.

 

I'll show you how you can reach them: 

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Hit Contact Us.
  3. Give a brief description of your issue, then Continue.
  4. Sign in to your Intuit account,  choose Continue, and then Continue with my account.
  5. We'll email you a single-use code. Enter your code and select Continue.
  6. Click chat with us or Have us call you.

 

Check out their operation hours to determine their availability. 

 

For any other QuickBooks-related concerns, add a reply below.

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