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August 29, 2025
Question

Our employees have not received their salary today. Could you please let us know the reason and how long it will take to resolve this?

Company name is Colaberry

1 reply

QuickBooks Team
September 3, 2025

 

I appreciate you bringing this to our attention. Let's have the status of your employee's paycheck look-up in a specific tool that only our Live support team has access to.

 

I recommend contacting them directly, as they can provide a detailed explanation for the delay and take immediate action to resolve the issue. 

 

Here's how:

 

  1. Navigate to the Help or Question mark icon.
  2. Select the Search option and type "contact support".
  3. Click the Contact Us at the bottom.
  4. Enter a brief description of the issue.
  5. Follow the prompts, then choose a way to connect with us. Have us call you or chat.

 

You may check our support hours to see when they are available.

 

Please leave us a response if you have other questions or concerns.