Our treasurer resigned. She has since been deleted as the accountant but still holds the primary admin role. Can she still transfer this role to another?

I understand the convenience of immediately processing this request, Don. Let me share some insights and provide clarifications about transferring admin roles.

In QuickBooks, if the primary admin isn't available to transfer the role to you, you can handle this by sending a request form to our account protection team. Following the standard procedure of transferring admin roles is necessary to protect your account and eliminate potential data breaches or other security risks. The documents needed for this vary depending on your business type.

For Sole Proprietorship, you may need to prepare: 

• Your photo ID (driver's license, state-issued ID, or passport).
• Your business license. 

For other types, you can visit this article: Request to be the primary admin or contact.  

After the completion of the transfer, we will promptly assess your case. Following the review, you will receive an email update from no_response@intuit.com informing you of the status of your request. If the admin role transfer is successful, sign in using the provided email address the next time you access QuickBooks. If the transfer is unsuccessful, we will communicate the reasons and guide the necessary steps. 

Additionally, I've included this article to learn how to add, manage, or delete user profiles: Add and manage users in QuickBooks Online. 

I'm still all ears for admin role-related concerns. Keep safe!