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E
easttv
March 13, 2025
Question

Pay

  • March 13, 2025
  • 2 replies
  • 6 views

We asked two weeks ago for a software fault in core payroll to be amended. Why are QB so useless at rectifying problems?

    2 replies

    J
    Just_me
    Level 3
    March 13, 2025

    It seems to be because they really have NO idea what they are doing.  

    They won't fix what they don't see as broken. 

      E
      easttvAuthor
      March 13, 2025

      All I want to do is roll back three months of payroll and delete the last entry.

      Two weeks later, no updates or solution.

        J
        JamaicaAQuickBooks Team
        QuickBooks Team
        March 13, 2025

        Good day, easttv.

         

        I can assist you in amending your payroll. To do that, I need more information to lay out accurate resolutions. With this, I'd like to know what you're trying to rectify in your Payroll Core.

         

        Did you experience any issues or errors when generating paychecks? To clarify, do you want to create a backdated paycheck from the last three months or add pay history? Do you want to delete all payroll data and start over? Please know any additional data would help us get on the same page.

         

        I'm adding these resources for reference:

         

         

        I'll be watching out for your response to ensure you get solutions. We're always ready to lend a helping hand. Keep safe.

        E
        easttvAuthor
        March 14, 2025

        I am trying to delete a payroll with a leaver on it. 

        It says contact support, which I have done repeatedly over two weeks. 

        Nobody at WB seems to have a clue!

          C
          continea
          Level 5
          March 14, 2025

          Hey easttv,

           

          Thank you for reaching out! Unfortunately, I cannot access your account and investigate what is happening further. This requires sensitive information which can not be shared on this public forum. I understand your frustration, but you still need to contact the Support Team for assistance. 

           

          Please let me know if you get this resolved! I am looking forward to any updates. 

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