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March 6, 2026
Question

Payroll ACH wont send

  • March 6, 2026
  • 1 reply
  • 14 views

Hello,

 

I am having an issue with sending the ACH scheduled payroll. The ! states problem adding new data to Quickbooks. Inconsistent data in downloaded employees. 

 

I have double check all employees data and everything is the same as it normally is. I updated to the current version, updated payroll setup and everything says complete. So I unselected direct deposit and printed the paychecks. 

The problem is that the checks still say send and I don't want to pay people twice. I cant delete the transactions because they are now printed checks.  

How do I get rid of the to Send error ? 

1 reply

QuickBooks Team
March 6, 2026

Hi RhondaL, I appreciate the troubleshooting you have done to resolve this. Based on the error message you have shared, this specific issue typically occurs when payroll data is sent from a restored backup.

 

To keep your records accurate and up-to-date, I recommend connecting with a live payroll expert for a quick review of these records.

 

To determine the most convenient time to reach, please check our support hours.

 

Please don't hesitate to reply here if you require further assistance.