Payroll lack of support, underwriting lack of effort
For some reason in December 2025 QuickBooks put us on a 5 day payroll processing delay. For the last 9 months I’ve been submitting requests for next day payroll processing, either once or twice a month depending on what the rep tells me to do. I still have 4 open cases but the people employed by QuickBooks to review them aren’t opening/reviewing mine. I’m at my limit of frustration. We are and have always been in complete compliance of every standard needed for next day payroll processing. Every time I call its a 2 hour conversation that ends up with the statement “I’m the highest level of support. There’s no one higher than me. Lets submit another request. This time I’ll escalate the issue and you will be approved”. The last 3 calls have gone like this
- I can tell you that the reason your being denied isn’t the reason you’re being told. It’s internal information that I cant release to you.
- You have processed too many requests for next day funding. You need to wait 60 days before processing another request.
- My hands are tied, no one internally has access to speak with the under writing team. At this point you just need to do what’s best for your business.
The conversations were deeper and lengthier but this is the jest of it. Since QuickBooks decided to make this change to our companies payroll we have been a week behind on payroll for months. We have overpaid our employees countless hours because we have to submit payroll by Friday and we have employees that work on Saturday so we have to guess and even over estimate how long they’ll be on the clock. Multiple times the days schedule changes or completely gets cancelled but we can’t make adjustments because it has been submitted. Has anyone had this problem and been able to fix it? I’m about to cancel our account all together and go to another book keeping software.