payroll payment didn't process

I’ll direct you to the right support channel to ensure your employees receive their direct deposits, chrmyr.

You’ll need to contact our live support team, as they have the tools and access required to review your payroll settings and transactions securely. Issues like delayed direct deposits need a detailed account review that our live representatives can perform. They can assess your situation and provide personalized guidance to ensure your employees are paid on time.

Follow these steps to connect with them:

1. Go to the Help icon in the upper right corner.
2. Select the Search tab and hit Contact Us.
3. Click the Ask about something else tab.
4. Key in your concern and hit Continue.
5. Choose a way to connect with us:
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.

Be sure to check our support hours to see when assistance is available.

Our live representatives are ready to assist you every step of the way. If you have additional questions, feel free to leave a comment below.

I’m having the exact same issue. Best way to start a holiday weekend. Called but can’t get through to anyone either.

I am having the same issue in two different companies. The help option told me that they are unavailable.  Trying the 800 number but the hold time is crazy. 

I’ve been on hold for 45 minutes and the recording says it’s been corrected and will be deposited today but I’m waiting to talk to an actual person