payroll principal officer endless support loop to nowhere

In an error on one of my employees behalf the previous owner of my company’s information was put into the principal payroll officer. I have tried for 2 weeks to resolve this issue. I have been on the phone or chat with 14 different support members. I have even had the previous owner on the phone with support. This has shut down my payroll direct deposit for two weeks when what ultimately needs to be done is 3 lines of information need to be changed name, dob, and ssn. There is a link in payroll settings but it will not work well at least it wont work on 5 different machines, incognito windows, chrome and edge. I cant beleive the loop i have been in to update 3 lines of information. This has been the most frustrating experience. support is terrible if you ask any why questions they just disconnect the chat. the phone calls are even worse when there best answer is we have escalated the situation. most of the time they dont even try that hard they are just rude and usually ask if there is anything else when we havent even got answer on the only question i had…..stellar