payroll submission

Forum|Forum|1 year ago
July 9, 2025
1 reply
7 views

I am reaching out to seek your assistance with an issue I encountered while trying to submit the current payroll in the system. Upon clicking the “Submit” button, I was unable to proceed, and a message appeared at the top of the screen. ( Message : The numeric data you attempted to save is out of range.) It’s never happened before. Please refer to the below screenshot.

Could you kindly help me look into this issue or help to answer how can I submit the payroll as usual ? Actually, I don’t know which part is wrong and why the system pop-up this message.

Workforce Payroll

Carneil_C

Level 6

This error typically means that a value you're trying to enter into a field exceeds the limits set for that field, JOYCE-AKMMV.

You'll want to ensure that before submitting your payroll, the numeric-only fields contain only numeric characters 0-9. The error can also occur when you copy data along with any leading or trailing spaces, which are then unintentionally entered into the field when you paste. You can enter the data manually to ensure you're not copying any characters other than numeric characters.

Once verified that all information are correct, I recommend reaching out to our Phone Support Team. They'll be able to check your account further and find the possible resolution and a fix to your issue. Here's how you can contact them:

Select Help.
From the Search tab, click Contact Us.
Enter your question and select Continue to connect with an expert for help.

Ensure you check our available hours so your concerns are addressed promptly.

Click the Reply button below if you have further questions about payroll-related tasks in QuickBooks Online payroll. We're determined to help you succeed, JOYCE-AKMMV.

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