If your screen doesn't match this, then you may be using the Desktop version of QuickBooks. I'm including an article which covers renewing the service for this version: Renew or Reactivate Your Desktop Payroll Service.

As always, I'm just a post away if you should have any questions. Cheering you to continued success.

D

deb3333

need to speak to someone, this account has been messed up before

need a phone number for quickbooks desktop payroll

MaryLandT

Level 10

Hello there, @deb3333,

I'm here to help you with any QuickBooks issues you may be having. Thus, feel free to leave a comment below and tell me what's going on.

In the meantime, if you're trying to reactive/renew your payroll service, you can perform this process inside your company file.

Here's how:

Go to the Employees menu.
Select My Payroll Service, then Account/Billing Information.
You'll be routed to sign in to your Intuit Account.
On the Service Information section, click Reactive next to the service status.
Click Proceed to Checkout.
Select a Payment Method, then update your payment information
Once done, click Submit, then select Place Order.
Click Next, then Return to QuickBooks.
Check the Service Status by going back to the Account/Billing Information.

You can also read through this article for additional information: Renew or reactivate your Desktop payroll service.

If you still need to contact our Payroll Care Team, you can follow the steps below:

From the Help menu, select QuickBooks Desktop Help.
Click Contact us from the Have a Question? window.
Click Search for something else on the What can we help you with? section.
Enter a brief discussion of your question in the Tell us more about your question: box.
Click Search.
Click Start a Message to chat with our support team.

The information I shared should help you get in touch with your support team.

Keep me posted if you're referring to something else. I'm always around whenever you need help.

M

mazie

Having trouble renewing and reactivitating my subscription

MaryLurleenM

Level 6

Hello there, mazie,

If you're using QuickBooks Online, there's an ongoing investigation on reactivating the subscription. I recommend contacting our QB support so you will be added to the list of affected users. Here's how:

Click the Help icon.
Click Contact Us.
Enter INV-39983 or INV-28295, then click Let's talk.
Select Start messaging or Get a callback.

However, if you're using QB Desktop, you can try to update your billing information on the payroll account maintenance page. Here's how:

Select Employees on the menu.
On the drop-down select My Payroll Service, then Account/Billing Information.

Stay in touch with me if you need further assistance. I'll be around to help you more.

P

pcolon9

Hi

We need to renew the payroll tax tables. how can we do that

T

TirzahC

Level 4

Thanks for joining us here in the Community, pcolon9.

If you're using QuickBooks Online the tax table is automatically updated, while in QuickBooks Desktop Payroll is you need to update manually. It's also important to get the latest payroll tax table update. This helps us to avoid getting repeated messages such as asking to reactivate the subscription in QuickBooks Desktop. Once done, let's run a payroll update to refresh your payroll settings. Follow the steps below:

Go to the Employees menu.
Choose Get Payroll Updates.
Mark the Download Entire Update checkbox
Select Download Latest Update.
A window appears when the download is complete.

Then, go back to QuickBooks and run the latest payroll updates. This way you'll have the latest tax table and rates. Then, if there's a need to re-validate your payroll service. Please follow the steps on this guide: Activate QuickBooks Desktop Payroll.

To check the latest tax table, please see his link: Latest Payroll News and Updates.

Add a comment if you have further concerns about your payroll service subscription. The Community and I will always be here to help you. Stay safe!

V

VFW_Admin

Having the same issue, when I try to update or renew my subscription it just loads forever with zero progress. I've done this from 2-3 different computers in my office and the outcome is the same. This is completely unacceptable with over an hour wait time on the phone line. We are a small office and our payroll clerk is only part time, you're asking me to have her stay here all day while you try and figure out something that is very crucial to our operations. I have employees that depend on getting these checks, you not only look unprofessional but you make me look bad at the same time!

L

LollyNino_C

QuickBooks Team

I know this hasn't been an easy process for you, @VFW_Admin. I appreciate you visiting the Community page to notify us of your experience.

Let me make it up to you by ensuring you'll get the support available so this gets taken care of.

Since the steps didn't work, I understand you have contacted support multiple times, but I'd recommend contact to our QuickBooks Support Team again for further assistance. They have the tools to verify your QuickBooks account and be able to investigate the cause of the problem with reactivating your QuickBooks Online (QBO).

Here's how:

Sign in to your QuickBooks Online company.
Select the Help (?) menu.
Choose the Assistant tab.
Click the Talk to a Human option.
Select Get help from a human.
Click either the Chat with us or Have us call you button.

However, if you're using QuickBooks Desktop, you can still follow these steps.

Click the (?) Help icon in the upper right-hand corner of the dashboard.
Select Talk to a Human.
Enter a short description of your concern and press Enter.
Click the I still need a human.
Select Contact Us to connect with our live support.
Choose to Get a Callback.

You can look into these articles that will give you more information on what happens after you resubscribe:

Reach out to me anytime if you need some help working in QuickBooks. I will be glad to assist you further. Have a good one.

M

MK23832

Need to update my credit card information and pay

A

AbegailS_

Level 6

Hi there. I'm here to provide you the steps on how you can update your credit card information in order to renew your payroll subscription.

To begin with, let's sign in to your account as a primary admin, then go to your Billing and Subscription page to renew or update your payment method.

Here's how:

Go to the Settings menu, then select Account and settings.
Select Billing & Subscription.
Choose the Edit option next to your payment method. Please note that QuickBooks only accepts the following debit and credit cards: Visa, Mastercard, and Amex
Update your credit card info and ensure the address in QuickBooks is the same as the one on your credit card statement.
Select Confirm card or Save.

I've added a link that contains more information about changing billing information: Manage billing, payment, and subscription info in QuickBooks Online.

Also, if your account was canceled and you need to resubscribe, follow the steps in this help article: How to resubscribe and reactivate QuickBooks Online.

Keep in touch if you need further assistance with your subscription, or if there's anything else I can do for you. I've got your back. Have a good day!

I

ItDriveMeKuKu

This solved it for me. Copy your payroll key, and paste the same key back under ADD.

Asinine, yes, but it worked because I accidently tripped across this thread after fussing around for an hour and waiting on hold for 30 minutes only to be summarily disconnected by an agent who had to get his call numbers up in India and pretended, he did not hear me.

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/account-says-payroll-subscription-is-active-but-the-payroll/00/235620

" You’ll just need to refresh your payroll through re-validating service key. Here’s how:
Go to Employees>My Payroll Service> Manage Service Key.
In QuickBooks Service Keys window, click Edit at the bottom.
Take note of the service key and select Add.
Enter the service key you’ve noted o the service key field.
Select Next and then Finish.
When the Payroll Update message appears, select OK.
Verify the Service Status shows Active and then select OK.

And I'm asking myself, "Self? Why in the name of the mother of all things Evil am I still using this software? It has been improved not one single iota since Y2K. Just new makeup, chrome, glitter and lipstick. Nothing worth the exuberant gouging, predatory prices because NOTHING matters at Intuit except making the stock go up, and because of all the competition now, no way to do that except to squeeze existing clients dry and try to move them to the lesser than online product all the whilst tripling the price by disabling 3 year desktop license, now only good for 1 year. That's a 300% price increase. 700 a year for one user. Dear Lord, please help me to find a way out of this Intuit prison because woe is me and it is so aggravatingly slow and old and expensive I am considering going back to the DOME book that takes 30 minutes a week, or to work for someone else and let them deal with payroll.

I

ItDriveMeKuKu

This solved it for me. Copy your payroll key, and paste the same key back under ADD.

Asinine, yes, but it worked because I accidently tripped across this thread after fussing around for an hour and waiting on hold for 30 minutes only to be summarily disconnected by an agent who had to get his call numbers up in India and pretended, he did not hear me.

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/account-says-payroll-subscription-is-active-but-the-payroll/00/235620

" You’ll just need to refresh your payroll through re-validating service key. Here’s how:
Go to Employees>My Payroll Service> Manage Service Key.
In QuickBooks Service Keys window, click Edit at the bottom.
Take note of the service key and select Add.
Enter the service key you’ve noted o the service key field.
Select Next and then Finish.
When the Payroll Update message appears, select OK.
Verify the Service Status shows Active and then select OK.

And I'm asking myself, "Self? Why in the name of the mother of all things Evil am I still using this software? It has been improved not one single iota since Y2K. Just new makeup, chrome, glitter and lipstick. Nothing worth the exuberant gouging, predatory prices because NOTHING matters at Intuit except making the stock go up, and because of all the competition now, no way to do that except to squeeze existing clients dry and try to move them to the lesser than online product all the whilst tripling the price by disabling 3 year desktop license, now only good for 1 year. That's a 300% price increase. 700 a year for one user. Dear Lord, please help me to find a way out of this Intuit prison because woe is me and it is so aggrevatingly slow and old I am considering going to work for someone else and let them deal with payroll.

R

RCV

QuickBooks Team

We appreciate you for joining in the thread, ItDriveMeKuKu.

Thank you very much! I appreciate you taking the time to share some solutions to get the issue resolved.

As always, the Community is brimming with professionals who are knowledgeable in every aspect of QuickBooks, so please don't hesitate to contact us here if you have any questions. We're always happy to assist you on your way to victory. I wish you and your company continued success!

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