Question

We can’t save your transaction right now. Your taxes are still being calculated.How can I fix this?Don

Forum|Forum|3 years ago
December 31, 2022
6 replies
16 views

No text available

QuickBooks Online

K

KevinKen

I have the same problem tonight.

How can I fix it?

Level 4

Thank you for letting us know about the issue you have been experiencing, pbmdconsulting-p and KevinKen.

Upon checking, there is a reported issue regarding it. Our Product Development Team is aware of this and is still working on a resolution to fix the problem. To ensure you'll get an update about the resolution status, I suggest contacting our QuickBooks Support Team, so you'll be added to the list of affected users provide this investigation number for easy tracking: INV- 78703.

To reach them, please follow the steps below:

Log in to your QuickBooks Online company.
Click the Help (?) menu.
Select Contact Us.
Choose a way to connect with us.

For future reference, you may consider checking out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Thank you for your patience while we look into this for you. If there's anything else that I can help you with entering and saving transactions in QuickBooks, please let me know. I'll be happy to help out.

M

maggiesv

is this still an issue? I am getting this message and can't create any invoices. I just converted from qb desktop 2022 to qb online this past weekend. please advise.

DHeraV

Moderator

Upon checking on my end, I have not found any open investigations related to this error, @maggiesv. I understand the importance of being able to save your transactions, and I'm here to assist you in resolving this matter.

To start with, I recommend opening a private window to see if it's a browser issue. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Using a private browser prevents websites from using cookies and doesn’t record any history and data.

Here’s how to do the private browsing:

Safari: Control + Option + P
Google Chrome: Press Ctrl + Shift + N
Firefox or Internet Explorer: Ctrl + Shift + P

If you can finally save the invoices, it's safe to say that it's being caused by the browser. You can clear your browser's cache to refresh it. Click this link for the guide: Delete or disable cache and temporary internet files in your web browser.

In the event it continues occurring while using incognito, you'll initially have to try switching to another browsing application. Here's a list of supported browsers:

Google Chrome
Mozilla Firefox
Safari 11 or newer

If none of the above steps resolve the issue, we recommend reaching out to our QuickBooks Online Support Experts for further assistance. They have the expertise to investigate the problem more thoroughly and provide you with a tailored solution.

Additionally, it might be beneficial for you to take a look at this article, which provides instructions on how to enable automatic payments for recurring invoices in QuickBooks: Set up Autopay for recurring invoices in QuickBooks Online.

If you need more help or have any other questions about QuickBooks, please let me know by replying below. I'm available and prepared to assist you at any time.

T

Test8888888888

same problem here now that they have the new invoice. QB should just post the solution as QB support takes forever and they almost never fix the issue as I am living with other issues for month that they cannot fix. Bring back the desktop version as it was way better!

J

JFanni

Still an issue. Stop with the generic answers that dont fix anything. Issue after issue are posted in these forums and there is never a solutution, just BS apologies, fake sympothy, and work arounds that work on occasion. I can not wait to throw QBO into the garbage.

C

Carl

Moderator

This isn't the experience we want you to have when creating a sales transaction with sales tax in QuickBooks Online (QBO), @JFanni. Let me route you to our Support Team to help you out.

It's best to contact the Support Team to investigate this further. They have the necessary tools to conduct screen sharing and identify the root cause of why you're getting this error when you save a transaction with sales tax.

Here's how:

Sign in to your QBO account.
Click the Help (?) icon.
Select the Search tab, then click Contact Us.
Select a topic and choose how to contact our support team:

Via Callback, where they save you a spot and call you back
Via Chat, to start a chatting session with our support

The supporting hours are available from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT for Plus, Essentials, and Simple Start. Advanced users will be at any time, any day.

For future reference, you can use this article to learn how to record or adjust sales tax payments in the tax center: Manage sales tax payments in QBO.

Please know that we value customer experience, and we're working diligently to resolve this sales tax calculation error. I'll be around to help if you need further assistance.

C

CHILLERSVC

OCTOBER 5 Same problem for me too, the new invoice is not as nice by the way

T

Test8888888888

I had this issue for about 6 months and just lived with it after contacting support to fix which they did not until 6 months later when it went away for about two months and now it is back. This is not a browser, cache issue etc. as I have the same issue on multiple computers. There is an issue with the software and it is a waste of time to contact support as I have done that it the past with this issue and others and the fix nothing. Just fix this bug and stop telling people to fix their browser etc. This issue is 2+ years old so we are all paying $1200 or more to this company!!!! WHAT A JOKE!!!!!!

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