Level 7

Question

We give employees bonus checks, but they get an email about it before we hand them the check. Is there a way to stop employees from getting an email about a bonus check?

Forum|Forum|7 years ago
November 30, 2018
7 replies
37 views

No text available

QuickBooks Online

AlcaeusF

Level 14

Hello there, @lindak1119.

Welcome and thanks for joining us here in the Community. I'm here to share some information about stopping employees from getting an email notification when creating a bonus check in QuickBooks Online (QBO).

The option to stop the email notification when creating checks or bonus checks is currently unavailable in QBO. However, if your employees have signed up to QuickBooks Workforce (formerly ViewMyPaycheck), they can log in there to turn off the email notification by themselves. Here's how:

1. Have your employee sign in to QuickBooks Workforce.
2. Select the Gear icon at the top left corner, then choose Email Notification.
3. Turn the email notification on/off by toggling the checkbox Send me an email when new pay stubs are available.

For future reference, you may check out our article or provide this to your employees for more information (scroll down to Working in QuickBooks Workforce): QuickBooks Workforce (formerly ViewMyPaycheck): Online Payroll FAQs. Just in case you need it, here's a helpful article that tackles creating bonus checks in QBO: Create bonus checks only.

I can see how this feature would be helpful for you and your business. Since this isn't currently an option, I encourage you to submit a feedback to our Product Development Team for review when determining features to be added in updates. This can be done directly through your account by clicking the Gear icon in the top right corner, then select Feedback or by going to the following link: QuickBooks Online Feature Requests. I'm going to submit feedback from my side as well.

That should answer you concern for today. Please let me know how it goes or if you have any follow up questions. I'm only a post away if you need further assistance. Take care and have a great weekend.

M

Malcolm Ziman

Level 4

@AlcaeusF wrote:

The option to stop the email notification when creating checks or bonus checks is currently unavailable in QBO. However, if your employees have signed up to QuickBooks Workforce (formerly ViewMyPaycheck), they can log in their to turn off the email notification by themselves. Here's how:

Aha. So the employer could instruct the employee to log in their to turn off the email notification.

K

kimd1

What about making it a paper check? Would they get an email notification then?

R

RPT

Its pathetic that there is no solution to this, and it has been OVER A YEAR since this thread started.

K

kittkat75

As an employer, this is extremely frustrating! Just had this happen to us again this year and will NOT let it happen again. It is absolutely ridiculous that the employer does not have the availability to control this function, especially with the amount of money we pay to run Quickbooks Payroll. If Intuit does not resolve this issue SOON then we will use another company in the future. I realize that losing one customer will likely not phase you at all. This issue is too important to my company to let that stop us though.

C

Cwooddrugs

Could you create them and write the check but not approve them until after they are distributed? I agree you shouldn’t have to work around but I’m hoping this will work for me this year.

S

ShannonP0101

We will have to do it this way. It would be great if they came up with a way to bypass the email notification for paper checks/christmas bonuses! Here's hoping for next year...!!

J

jk28

We have the same issue here, and it's such a bummer to have this kind of surprise spoiled. I don't want to ask employees to "turn off notifications" as that defeats the purpose of the whole benefit of Workforce. I created a workaround, which only works for paper checks. It's a bit messy, but at least it accomplishes the goal of making the bonus a surprise:

1. Add each employee as a vendor (I just use Name-v for display and their first and last name as the payee on the check).

2. Date the check with the date you plan to distribute the checks.

3. Enter the net amount of the bonus and assign it to some temporary expense account such as Suspense or Uncategorized Expense (make it easy, you're going to delete these checks once you run the bonus payroll).

3. Make a note of the check number for each employee - really important as you'll need this when you run the bonus payroll. It helps if you do this in the same order as your employees are shown in the payroll list.

4. AFTER the checks are distributed, run the bonus payroll and date the run with today's date (the date you run the bonus).

5. Select Paper Check for all employees by clicking on Direct Deposit and changing to Paper Check.

6. Make sure to select net amount so QBO will calculate the taxes correctly and most importantly so the check will match in the banking window as it clears your account.

7. Run the bonus payroll and enter the check numbers for each employee.

8. Submit the payroll.

9. Delete the checks created and classed to the temporary expense account.

10. If you find the matching in the Banking Window is not exactly matching the cleared check with the employee check, click Find Other Matches and from that list select the check.

Just note, once you run the bonus payroll, you may have some employees asking if this is an additional bonus, it is not, it just shows up in Workforce once you submit the payroll.

S

swheat

This should be a simple fix for Intuit. It is frustrating that we cannot control when the e-mails go out to employees. It is not just bonuses. I also hate that quickbooks sends out an e-mail notice as soon as I run the payroll not on the pay day. It is a simple fix that should be implemented.

K

kittkat75

Here is an update.

Workforce will send an email to the employee(s) every time payroll is ran....for direct deposit, or paper check. This year I had to create a regular check for the bonus amount, then go in and run the payroll after the checks were distributed and delete the regular check that I generated. I only did it this was because I have 5 employees. As our company continues to grow, this will NOT work for our company. Again, there are things I like about Quickbooks, but the list of my dislikes continues to grow!

A

Azdiamondblue

This question was posted 2018. I have received multiple answers today 11.16.2022. A little to late for the advice but Thank you all the same

K

kittkat75

Yes the problem has been active since at least 2018. I have dealt with this same issue for that long as well. I was checking back with the thread to see if there was a "new resolution". I see that there is not, which is beyond frustrating to me. My intent was to make the Quickbooks Team aware that this issue is still ongoing by many of their users.

L

Langley1

I was just trying to look into this myself, I came across this recent post that claims if you enter the check as a Bonus Only payroll, it will not send to Workforce. Can anyone confirm this is correct?

https://quickbooks.intuit.com/learn-support/en-us/help-article/special-payroll/pay-employee-bonus/L1wtTcHJN_US_en_US

K

Klent

Level 8

Yes, that's correct, Langley1.

Your employees won't be notified about their bonuses in QuickBooks Workforce. Feel free to follow the steps below to create a separate bonus check:

Go to the Payroll menu.
Select the Employees tab.
From the Run payroll drop-down menu, pick Bonus only.
Choose how you’d like to enter the bonus.
Select the employee, then enter the amount.
Click Edit, then pick the payroll options you want.
Hit Apply, then preview and submit your payroll.

I've also included some articles that will help you in tracking overtime pay and fringe benefits:

If you have any other payroll questions, just tag my name in the comment section. I'll take care of them.

M

Mgoodman

So has this changed since 2021 that employees arent notified when a Bonus is processed? Because last year all of my employees received this emails immediately as I processed.

Also, to whomever is looking foe help on this DO NOT follow the guidelines I was provided to inactive Workforce for each employee. Because when I called I was told that would be the only way the employee wouldn't receive an email notification. That was a major fail to by Intuit and now that I've tried to reactivate Workforce, over half of my employees can't get back into their account. This has been a month long issue now. And seems Intuit can't even solve the problem after hours on chat with them. I wish Intuit had more user friendly active controls the employer could manage.

Sign up

Login with SSO

Let's get you signed in

Login with SSO