What happened to the switch companies feature under the gearbox?

I'm glad you raised this concern here, Debbie.

Can you further explain what happened with your Switch Company feature?

Currently, we've received reports about the missing Switch Company feature in QuickBooks Online (QBO).

In the meantime, you can sign in and out to switch between companies.

For now, let's perform some basic troubleshooting steps to determine if this is a browser-related concern.

To start, log in to your account via an incognito or private browser to avoid storing outdated data files that cause lag when using a web-based program. Feel free to utilize the shortcut keys below: 

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

Then, try to switch company. If this works, clear the cache of your regular browser to eliminate piled-up data. If the issue persists, you can use another supported browser or device. This occurs when the current one you're utilizing has a temporary issue with the program.

Also, I recommend contacting the QBO Care Team to help with the data gathering about this issue and find a fix.

You may want to change your email address, user ID, or password when logging in to your account. Feel free to read this article: Update or change your Intuit Account sign-in information.

For additional questions about managing your QBO companies, click the Reply button below. We'll be willing to help. Keep safe, and have a good day ahead.