what to do when employee trys to onboard and gets the message:"We can't find anyone with your email?

The error message "We can't find anyone with your email" usually indicates an issue with how the email was set up in the system or a mismatch between the email used during the onboarding process and the one the employee is attempting to use, Julie.

With that said, please ensure the employee’s email address matches the one entered during the setup process.

Another possible reason could be an issue with the email domain itself, such as maintenance or service disruptions. I recommend asking the employee to contact their email provider to check for any issues on their end.

If the employee continues to encounter the same error message after completing the said above, you can suggest they use an alternative email address to successfully complete the onboarding process.

Feel free to leave a comment if you have any further questions.