When I click on the File Forms or Payroll Updates I get "the file exists" error, and all of the suggested fixes don't work

Thanks for getting in touch with the Community, Tracy Old10. I appreciate your detailed information.

Since you've already performed our recommended solutions of running QuickBooks as an administrator and updating Windows permissions, but are still encountering a "The file exists" error message, I'd recommend getting in touch with our Customer Care team.

They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:
 

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
4. Hit Continue.
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome in sending a reply if there's any questions. Enjoy the rest of your day!