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nkelectric35-gma
September 4, 2022
Question

When I send my employee a workforce link to fill his information out, it asks for a log in which he hasn't created yet. Anyone know what's going on?

  • September 4, 2022
  • 7 replies
  • 16 views
No text available

7 replies

JenoP
JenoPQuickBooks Team
QuickBooks Team
September 5, 2022

I'd like to offer my help to make sure that your employees can create accounts for Workforce , nkelectric35-gma.
 

It's possible that the email is already associated with an Intuit account. This is the reason why it's asking them to log in instead of creating an account.

 

You can let them click on the I forgot my user ID or password link. Then, enter the email address and click choose Submit. 

 

 

Once done, let the employee check their inbox for the reset password link and let them create a new one. After that, let them log back in to check if they can already access their account.

 

Let me also share these articles for additional details: 

 


Please reply to me if the employees are able to log in and view their paystubs. The Community is always here if you need anything else. 
 

nkelectric35-gmaAuthor
September 5, 2022

He is getting this message:

JenoP
JenoPQuickBooks Team
QuickBooks Team
September 5, 2022

Thanks for getting back to us, nkelectric35-gma.

 

It looks like the screenshot or the error message was not successfully saved in your response. Please reply to this thread again and share the screenshot or error one more time.

 

Thanks. 

nkelectric35-gmaAuthor
September 5, 2022

 

Carneil_C
Level 6
September 5, 2022

I appreciate you coming back, @nkelectric35-gma. I know you're putting so much effort and time into getting a resolution to your concern. I’ll make sure you get routed in the right direction for support to sort out this issue.

 

Since your employee is receiving an error message when trying to accept the invite, I'd recommend reaching out to our QuickBooks Online Support Team. This way, they can pull up the account in a safe environment and have it deleted and resent to fix this matter.

 

Here’s how to get in touch with them:

 

  1. Click the Help (?) icon at the top.
  2. Select Contact Us.
  3. Enter your issue or question, then select Continue.
  4. Review and Select from the following: Ask the community, Start a live chat, or Call us.

 

You may consider checking our available hours when contacting them to ensure we address your concern on time.

 

Furthermore, please refer to this article for more details on how you can view your paychecks, W-2s, and other employment info such as your home address and bank account information through QuickBooks Workforce: View your paychecks and W-2s in QuickBooks Workforce.

 

Feel free to visit me here again in the Community, and keep me posted on your progress with sending a workforce link to your employee. I'm determined to help you succeed. Keep safe always.

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