Why active employee is not in paycheck list

Hello there, @jack@ventrilink.

I'm here to help you fix the issue of your paycheck list not showing an active employee.

To isolate this issue, let's perform some browser troubleshooting steps. First, try accessing your QuickBooks Online (QBO) account on the incognito window. This way, we can check if it's a browser-related issue. Here are the keyboard shortcuts:

Google Chrome: press CTRL + Shift + N

Mozilla Firefox: press CTRL + Shift + P

Internet Explorer: press CTRL + Shift + P

Safari: press Command + Shift + N

If it works, clear your browser's cache to optimize your browsing experience. 

Here's how:

1. Open Chrome.
2. Click More.
3. Choose More Tools, then Clear browsing data.
4. Add a time range. Select All time to delete everything.
5. Check the boxes next to Cookies and other site data and Cached images and files.
6. Select Clear data.

You can also try using a different browser. Here's the link: System requirements for QuickBooks Online.

I'd also encourage you to visit these helpful articles below. These links contain payroll tasks and steps to invite employees to the workforce. 

• QuickBooks Online Payroll Full Service Hub
• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more

I'm always here to lend a hand if you have other questions about managing your employees in QBO. I'm always here to help you out. Keep safe always.!