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shislop
New Member
January 30, 2026
Solved

Why, beginning this week, are our users/employees are unable to edit time entries in Quickbooks Workforce/T-Sheets?

  • January 30, 2026
  • 3 replies
  • 114 views
No text available
Best answer by ElykaJen_A

Thank you for getting back to the Community and clarifying things on your end, shislop.

 

Here's the updated step you can have your Android users follow:

 

  1. Go to the Menu ☰, then tap More Options ⋮.
  2. Choose Settings, then click Reset app to clear the app and refresh the functionality.
  3. Confirm the reset if prompted.

 

This process will help refresh the app and remove any cached data that could be causing the issue.

 

Please don’t hesitate to reach out again so we can assist you further with this matter. We’re here to help with anything else you need. 

3 replies

A
Anonymous
January 30, 2026

Hello there, Shislop.

 

Your employees or users are unable to edit time entries in QuickBooks Workforce or Tsheets due to cached data on their devices or browsers. This cached data can interfere with normal functionality, including the ability to edit time entries.

 

To help resolve this, let's have them follow these troubleshooting steps:

 

For iOS users:  

 

  1. Go to the Settings, then tap General.
  2. Select iPhone Storage, then press the QuickBooks Online app.
  3. Tap Offload App.  

 

For Android users:  

 

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Choose Settings, then Refresh Data.
  3. Click YES to confirm.

 

If your employee/user is using a web browser, I suggest switching to another supported web browser to access the QuickBooks account, as this often bypasses issues caused by cached data in the current browser.

 

However, if the issue persists, I recommend contacting our QuickBooks Workforce support team. They will be able to identify the root cause and provide an explanation for why this is occurring on your end.

 

Please leave your response below if you have any additional concerns. We are here to help.

S
shislopAuthor
New Member
January 30, 2026

Thank you. For Android, under Settings, there is no Refresh Data option. The options are: General, Notifications, Reset app, About QB Workforce, Device Logs and Sync data. 

E
ElykaJen_AQuickBooks TeamAnswer
QuickBooks Team
January 30, 2026

Thank you for getting back to the Community and clarifying things on your end, shislop.

 

Here's the updated step you can have your Android users follow:

 

  1. Go to the Menu ☰, then tap More Options ⋮.
  2. Choose Settings, then click Reset app to clear the app and refresh the functionality.
  3. Confirm the reset if prompted.

 

This process will help refresh the app and remove any cached data that could be causing the issue.

 

Please don’t hesitate to reach out again so we can assist you further with this matter. We’re here to help with anything else you need. 

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