why did my federal income tax payment not go through?

Hi there, Kelura-inc.

You mentioned that it doesn’t show the federal income tax payment on the NYS (New York State) website. Please note that federal and state tax payments are separate entities, which is why they won’t appear on the state website. You can check the IRS website to see if the tax payment was posted.

If your federal tax payment isn’t showing, there are two options to determine why it didn’t process. If you paid through QuickBooks Online (QBO), you’ll need to contact our support team to verify why it hasn’t been reflected. To contact us, here's how:

1. Click the (?) Help button in the top-right corner of your QuickBooks Online account.
2. Choose the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.

Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.

If you paid manually outside QBO, you’ll need to reach out to the IRS directly through their website to confirm why it isn’t showing on their records.

Feel free to reach out if you need further assistance with QuickBooks.