why does it tell me to reactive subscription when its paid already

I understand that you've reactivated your subscription and have paid for it already, Bobbie71. Please know that error 30159 usually occurs due to the following:

• When multiple EINs were added to a single payroll license.
• Deleted EIN.
• Switching accounting firms and the EIN wasn't added to the new firm's payroll subscription.

To verify this further, please ensure that your EIN is correctly added to your account. If the issue persists, you need to contact our support team to verify why it hasn’t been reflected. To contact us, here's how:

1. Click the (?) Help button in the top-right corner of your QuickBooks Online account.
2. Choose the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.

Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.

If you have any questions or concerns, please click the Reply button.

@Bobbie71 

Can you log in to CAMPS and find your license code there? What is the status of your QB Desktop and Enhanced Payroll? Are they both showing as Active or Canceled?