Thank you for joining us here in the Community, lesliesklenadvm-. Let’s enable the auto-tracking feature and check your device’s location settings. This is to ensure your miles are tracked correctly in QuickBooks Online (QBO). If you notice missing or inaccurate trips, review the general location settings on your phone or tablet. Then, ensure that the QuickBooks mobile app can operate in the background. If you don’t allow the app to run in the background, it only tracks trips when it's open and active on your screen. Please note that you can only track mileage if you're logged in as a user with admin privileges for the company file. When you're ready, let me assist and guide you through the troubleshooting steps. Here's how to enable auto-tracking on your Android device: Launch the QuickBooks mobile application.Choose the menu ☰ icon and then select Mileage.Next, turn on Auto-tracking switchAllow QuickBooks to track your location. This varies depending on the Android operating system. Here’s a guide that will walk you through the steps of granting QuickBooks permission to track your location on an Android and iOS device: Fix mileage tracking issues in the QuickBooks Online mobile app. You'll also find instructions for checking the location settings on your tablet or phone. I've also included the following articles to help you learn more about how to manage trips in QBO: Automatically track mileage Set up mileage tracking and vehicles If you have any questions about tracking trips in QBO or other product-related issues, drop a comment below and tag my name. Know that I am always available to help. Have a wonderful rest of your day.

Question

Why is the mileage app not recording my trips accurately?

Forum|Forum|3 years ago
July 27, 2022
2 replies
4 views

Mileage app glitch

QuickBooks Online

R

Rasa-LilaM

QuickBooks Team

Thank you for joining us here in the Community, lesliesklenadvm-.

Let’s enable the auto-tracking feature and check your device’s location settings. This is to ensure your miles are tracked correctly in QuickBooks Online (QBO).

If you notice missing or inaccurate trips, review the general location settings on your phone or tablet. Then, ensure that the QuickBooks mobile app can operate in the background.

If you don’t allow the app to run in the background, it only tracks trips when it's open and active on your screen. Please note that you can only track mileage if you're logged in as a user with admin privileges for the company file.

When you're ready, let me assist and guide you through the troubleshooting steps. Here's how to enable auto-tracking on your Android device:

Launch the QuickBooks mobile application.
Choose the menu ☰ icon and then select Mileage.
Next, turn on Auto-tracking switch
Allow QuickBooks to track your location. This varies depending on the Android operating system.

Here’s a guide that will walk you through the steps of granting QuickBooks permission to track your location on an Android and iOS device: Fix mileage tracking issues in the QuickBooks Online mobile app. You'll also find instructions for checking the location settings on your tablet or phone.

I've also included the following articles to help you learn more about how to manage trips in QBO:

If you have any questions about tracking trips in QBO or other product-related issues, drop a comment below and tag my name. Know that I am always available to help. Have a wonderful rest of your day.

L

lesliesklenadvm-Author

The answer did not solve my problem. When I MANUALLY enter my mileage the app is not saving the data and it repeatedly sets the date to be August 7th regardless of what date I enter. If I don’t resolve this I am not happy to pay for this service anymore.

R

Rob165

My mileage tracking stopped working a week ago. Why?

L

LouiseG12

QuickBooks Team

I know how crucial mileage tracking is for your financial management, Rob. Accurate tracking not only plays a significant role in maximizing your tax deductions but also is essential for keeping your expenses organized. I'm committed to working with your and make this process efficient and effect.

When you use QuickBooks Online (QBO) to track mileage, it'll automatically log your business trips. However, issues can possibly occur due to these potential causes:

No mobile data
GPS tracking is turned off
It is in low battery saving mode
The application isn't open in the background

Moreover, ensure that your QuickBooks Mobile app is set to operate in the background. This way, it can continue tracking your trips even when it's not visibly open on your screen. Here's how:

For IOS

Go to your iPhone or iPad's Settings.
Scroll down and select the QuickBooks app.
Select Location. Then select Always.
Turn on the Motion & Fitness, Background App Refresh, and Cellular Data options.
Close your settings.
If you see a message about background location use, select Always Allow.

Your device and app are now set up to track trips in the background. Switching to a different app shouldn't interrupt mileage tracking.

For Android

As Android devices use different operating systems, the steps to follow can differ based on your specific device. Refer to Google's instructions to ensure QuickBooks is set to run in the background. Please know that connecting to a Wi-Fi hotspot while driving may disrupt the accurate recording of your trips.

For a more comprehensive guidance, you can refer to this article: Fix mileage tracking issues in the QuickBooks Online mobile app.

I'll keep this thread open if you have a follow-up question in managing your mileage tracking. I'm always available to assist you

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