Why will QB not let me enter a PO Box as an employee's address?

Hello there, @cityhall.

I want to route you to our QuickBooks Support team to handle this type of concern.

In QuickBooks, entering your employee's profile will based on the employee's W4 to ensure the taxes are correct as well as when you already created paychecks.

Additionally, regarding entering employees' PO Box addresses, please know that only our Support Team can add them. This is to ensure the right address will be entered.

Here's how:

1. Sign in to your QuickBooks Online (QBO) account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Then, hit Contact Us.

Please check out this article for QuickBooks support hours: Contact Payroll Support in QuickBooks Online.

You'll want these links for future reference in handling employees and running payroll in QuickBooks:

• Edit or change employee info in the payroll
• Create and run your payroll

Feel free to post a reply if you have clarification and additional information on managing payroll concerns. I'm always here to help you.