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P
peter60
May 4, 2020
Question

April's payroll continually refuses to export to quickbooks?

  • May 4, 2020
  • 1 reply
  • 0 views
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1 reply

C
ChristieAnn 11
Level 9
May 4, 2020
Hi there, peter60.
 
To ensure that we're on the same page, are you using the Advance Payroll? If so, being unable to export payroll has been reported as an ongoing issue. Our Product engineers are now working together for the nearest solution.
 
I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.
 
Here's how to contact them:
 
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter your concern about unable to export payroll.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
 
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.
 
7. Select how you want to contact them and fill in the information.
 
In the meantime, I suggest to manually create the payroll journal.
 
If you're using other types of Payroll, I suggest logging in your QuickBooks account using a private browser. This way, you'll see if you get the same result. And, to verify if the issue is caused by a full cache. This might be also the reason you're unable to export payroll.
 
Use these keyboard shortcuts based on the browser you're using. 
 
  • For Internet Explorer of Firefox, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.
If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: How do I clear my browser cache and temporary Internet files?.
 
If the steps above didn't work, use another supported browser as alternatives.
 
Please check these articles to see different features offers when using various types of payroll for QuickBooks Online UK:
 

 

If you have any additional questions or require further clarification about your QuickBooks account, let me know by leaving a comment below.

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