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H
helenauthers
March 5, 2020
Question

Bank feed has "expired" despite only being renewed 2 weeks ago and now the link is not working so I can't re-authorise. :-(

  • March 5, 2020
  • 1 reply
  • 11 views
No text available

1 reply

B
Becky29
March 5, 2020

Hello Helenauthers

 

Thanks for reaching to the Community.

 

Do you know what type of bank feed you we're on? Sounds like you were on a standard feed and its wanting you to update to a Open Banking Feed, Are you the main account holder for the bank? If you have more than one main account holder have you both gave consent at the bank?

Can you advise if your receiving any error codes so we can look closer into this?

 

 

 

 

J
jkscatena
April 30, 2024

I'm having the same issue, when using my Wise connection.

"Reconfirm consent by Apr 24, 2024 LAPSED"

Under the account name (on Manage Linked Accounts), there's a message:

"Reconfirm your consent to continue seeing account updates. (381)"

And when I click on "Manage Consent", the link doesn't work.

 

Does it mean I need to disconnect and reconnect?

Is there a way to be communicated BEFORE the consent expires?

M
MichaelaSQuickBooks Team
QuickBooks Team
April 30, 2024

I don't want you to experience this kind of trouble, @jkscatena.

 

The Manage Consent button is not working due to the browser's cache build-up. Let me share with you the steps to help you fix the situation.

 

Let's perform basic troubleshooting on those installed browsers by opening an Incognito/private window to rule out the cache. Here are the shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

After these steps, log in to your QuickBooks Online (QBO) account and check if the Manage Consent button is accessible. For further details on re-authorizing your consent, refer to this article: Re-consent your bank feed connection.

 

There's no option to communicate before the consent expires, and it's not necessary to disconnect and reconnect your bank. Instead, every 90 days, you'll need to reconfirm the connection between your bank and QuickBooks Online to stay compliant.

 

In addition, I'm adding this article to guide you in case you need to match every existing transaction: Categorize and match bank transactions.

 

Don't hesitate to reach us if you have other questions about re-authorizing consents. We'll do our best to provide optimal solutions. Have a good day ahead.

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