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PigzleFly
October 17, 2019
Solved

Can someone explain why all my employees are only getting a small part of their payslips, even historical ones?

No text available
JamesC
JamesCAnswer
Level 5
October 17, 2019

Thank you for your Message PigzleFly - I have forwarded this information to our Engineering team. I agree with your conclusion; however i think it's worthwhile me making the Engineers aware. I expect the likely are already aware; but it never harms me adding this information! :)

 

 

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8 replies

GeorgiaC
Level 13
October 17, 2019

Hi PigzleFly,

 

 

Can I confirm which version of the payroll you are running - Standard, Advanced, or PaySuite? 

 

To clarify the issue, are you referring to the emailed payslips not showing a full breakdown of PAYE, or the deductions on the payslips?

 

Thanks

PigzleFlyAuthor
October 17, 2019

I'm using QB Online standard version. However, having tested a payslip by forwarding it to a different machine it shows the complete document. We've come to the conclusion that the problem is almost certainly iOS 13 as all the payslips, even the historical ones they've previously seen are showing just the bottom left hand corner of the slip since the phones were updated.

JamesC
JamesCAnswer
Level 5
October 17, 2019

Thank you for your Message PigzleFly - I have forwarded this information to our Engineering team. I agree with your conclusion; however i think it's worthwhile me making the Engineers aware. I expect the likely are already aware; but it never harms me adding this information! :)

 

 

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