Can't get EPS to work

My Quickbooks payroll hasn't been sending EPS with payroll. It did before, but since the new tax year it's not done an EPS.

I've gone to payroll settings and checked that I did say yes to employment allowance. Just in case, I press save again but the screen just gets stuck there with a loading circle symbol.

HMRC says I'm not receiving employment allowance in the current tax year! But payroll has it included in the calculations and sooner or later HMRC is going to tell me I owe them money.

I'm using Online Payroll Standard. What's the solution please?