Client now using qb online but banking sections does not see payroll transaction auto posted in bank account. Using rule causes dup entries

Hi there, @kevinloyltd.

Let's manually update your bank account to download the payroll transactions.

Here's how:

1. Click Banking from the left menu.
2. Select the appropriate bank account from the list.
3. Hit the Update button.

I'm adding this article for more details: What to do if you can’t find downloaded bank transactions.

Also, if you turn on the Auto-add option when setting up bank rules, this may cause duplicate transactions. You'd like to turn it off to avoid duplicate transactions.

1. In the Bank Rules window, select the rule you created and click Edit under the Actions column.
2. Turn off the Auto-add option.
3. Click Save.

Here's an article you can read for more information: How to set and use banking rules for downloaded transactions.

You might also want to check out this article to learn how to match bank transactions: Categorise and match online bank transactions in QuickBooks Online.

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.