Currently, we haven't received reported cases about the disappearance of payroll history, Daniel. In the meantime, I'll direct you to the best possible help to further isolate this issue. I'd recommend contacting our Payroll Care team. They have the tools to verify the tax payments made in your account, determine the reason for their disappearance, and guide you with a fix. To do this, here's how: Sign in to your QuickBooks account.Select the Help (?) icon.Scroll down to select the Contact Us button and follow the prompts.You will be able to request a callback or start a live chat with an expert. Refer to this article for more details: How to get help with QuickBooks. Once everything is all set, you may want to access and view payroll reports to better understand your business's finances and employees. To guide you on how to perform this task, check out any of the links below according to your payroll plan: View reports in QuickBooks Online Standard PayrollRun payroll reports in QuickBooks Online Advanced Payroll You can always come back if you have additional payroll concerns. We'll be willing to assist you. Keep safe, and have a good day.

Question

Has anyone elses payroll history disappeared? ours doesnt show any payments for this financial year!

Forum|Forum|2 years ago
June 6, 2024
3 replies
10 views

No text available

QuickBooks Online

R

Rea_M

Level 10

Currently, we haven't received reported cases about the disappearance of payroll history, Daniel. In the meantime, I'll direct you to the best possible help to further isolate this issue.

I'd recommend contacting our Payroll Care team. They have the tools to verify the tax payments made in your account, determine the reason for their disappearance, and guide you with a fix. To do this, here's how:

Sign in to your QuickBooks account.
Select the Help (?) icon.
Scroll down to select the Contact Us button and follow the prompts.
You will be able to request a callback or start a live chat with an expert.

Refer to this article for more details: How to get help with QuickBooks.

Once everything is all set, you may want to access and view payroll reports to better understand your business's finances and employees. To guide you on how to perform this task, check out any of the links below according to your payroll plan:

You can always come back if you have additional payroll concerns. We'll be willing to assist you. Keep safe, and have a good day.

R

Richard156

My payroll has disappeared also. I can no longer submit an EPS either.

G

GebelAlainaM

QuickBooks Team

Hello there, @Richard156.

I can see that you posted twice in this forum. Please click the link to get redirected to the original post answered by my colleague: https://quickbooks.intuit.com/learn-support/en-uk/employees-and-payroll/re-can-t-submit[…]eps-since-they-changed-be-from-standard-payroll/01/1452050.

If you have any other questions, you can always visit us and post your concerns. Have a great day!

C

Canadian Susan

This is absolutely unacceptable - all our pay history has disappeared.
QBO, there are a boatload of complaints, we all see them - and some are a month old - the damage is unquantifiable and completely unacceptable - especially while we are filing taxes.
That it's been an issue for over a month and is still an issue suggests you were not ready to "upgrade" us - so you need to roll it back!

T

themailingroom

Ours had disappeared too 😟

JoesemM

QuickBooks Team

We can take some steps to review your payroll history, mailingroom.

Since your payroll history has disappeared, I recommend logging out of your QuickBooks Online account and then logging back in. Once you're back in, check the filters to locate your pay history. Here's how to proceed:

For QuickBooks Online Core Payroll:

Navigate to the Payroll menu, then select Employees.
Choose the employee whose history you want to view.
Click the Payroll payment list tab.
Click Print.

For QuickBooks Online Advanced Payroll:

Navigate to the Payroll menu.
Go to the Reports tab and select Pay slip report.
Use the filters to refine your search like Pay schedule, Date range, Employees, and Location.
Click Run report to view the results or Download to save the report.

I’ll be sharing the resource hub that contains step-by-step guides in managing your employees' payroll in QuickBooks:

If the issue persists after completing these steps, I recommend reaching out to our Live Support team. They can provide further assistance to help you recover and view your payroll history.

If there's anything else I can do to help, feel free to post here anytime. We're here for you.

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