How do I change the NI Letter for a person who has reached state pesion age in standard payroll (they are also a director)?

Hi GrahamM26,

I appreciate you reaching out about changing the NI letter for a director who has reached state pension age within QuickBooks Standard Payroll.

As the Community is a public forum, it’s best to contact our Live Support Team directly. They can provide personalized assistance, including screen sharing, to guide you through the entire process while ensuring your privacy and helping minimize the risk of errors.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Click the Help (?) icon.
3. From the options, hover your cursor over the Search tab.
4. Tap the Contact Us button at the bottom.
5. In the What can we help you with? Section, select Ask about something else, and type in your concern.
6. Click Continue and choose a way to connect: Chat or Schedule an appointment.

You can check their support hours to reach them conveniently.

Please let me know if there's anything else I can do to assist you in managing employees' information. Help is always available.