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January 10, 2020
Question

I cant see a category to put wages under? Any ideas. Newly vat registered so trying to get my head around it. QB Online!

  • January 10, 2020
  • 1 reply
  • 4 views
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1 reply

Angelyn_T
Moderator
January 10, 2020

Hello, @Mark Midlane.

 

If you mean you don't have the option to select a category for your employee/s under the Employee's worker category section, you may need to open your account using a private window and choose a category from there. The stored data of the browser you're using may cause the issue you're getting.

 

To save you time, you can use either of these shortcut keys:

 

  • Mozilla Firefox: press Ctrl Shift P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift +N

If you're able to pick a category from there, go back to your regular browser and clear its cache to refresh the page. Also, using other supported browsers can help us narrow the cause of this behavior.

 

Leave a comment below if you have any other questions. I'm more than happy to help, Have a good day!