I DONT KNOW IF IVE RUN MY FINAL PAYROL AS IT LOOKS LIKE IM STILL 19/20 YEAR HOW DO I BEGIN 20/21 PAY

Thank you for contacting us, SC22.

Being unable to advance into the 2020/2021 tax year despite running all payrolls to the final period is under investigation.

Our Engineering Team is looking into this situation. I highly suggest contacting our QuickBooks Online Care Team so they can add your account to the investigation (INV-44503). By doing so, you'll receive updates via email regarding the issue once they found a fix.

How to contact customer support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

Feel free to click the Reply button and share if there's anything else I can help you with today. Just tag my name and I'll get back to you.

Thank you for your patience and understanding while we look into this. Take care!