I have sent up payroll and have sent links to my workers one of them has signed up and downloaded the app but its saying now his account is disabled how do I sort it ?

We won't stop working on it until it's resolved. j-a-m. 

I understand the importance of promptly logging into the Workforce. I understand the urgency of getting this fixed. I'll make sure they can sign in to check their paychecks regularly.

Make sure that your employees use a new email in QuickBooks. This way, we can avoid any issues in signing up. I recommend reinviting them if they use old email and are already associated with QuickBooks.

Here's how: 

1.  Go to Payroll and select Employees.
2. Choose the employee you need to resend the invitation to.
3. Click I want to reinvite (employee name) and edit the email address.
4. Hit Save and invite.

For more information, check out this article: Invite employees to QuickBooks Workforce to see payslips, P60s and more.

If the issue persists, I advise chatting with our QuickBooks Workforce support. The agent can review your account setup and provide some troubleshooting steps. They're available Monday through Sunday from 8:00 AM to 10:00 PM Greenwich.

Here's how: 

1. Go to the Help menu and select Search.
2. Choose Contact Us. 
3. Enter your concern in the field and click Continue. 
4. Hit Chat and complete the needed information. 

I'll be sharing the references with you below. These articles contain more details on how to manage your employee personal information and paychecks:

• Payslips in QuickBooks Online Standard Payroll
• Edit employees in QuickBooks Online Standard Payroll.

If you ever find yourself in need of further assistance, do not hesitate to contact me. I'll do my best to give support and get you back on track. Take care.