I'm subscribed to QB simple start but when I click to run payroll nothing happens - there is a notification to update payment, when I click that I am subscribed -

I've checked our records to see if there's an open investigation similar to yours, sjsplumbingandga. I've found none. 

This unexpected behavior can be caused by some browser hiccups. Let's perform some basic troubleshooting to fix it. We'll start logging into your account through a private browser. It's the best spot to identify web issues. These are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, let's clear the browser's cache. This helps remove its stored cache so QuickBooks will perform efficiently. If private browsing doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks. 

However, If you get the same result while using a private or a different browser, I recommend contacting our Phone Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed. 

You may want to check out about update the payment method or information for your subscription. 

Furthermore, you can always go through this resource hub: QuickBooks Online Standard Payroll. It contains articles about managing your payroll settings, employees, pay runs, expenses, statutory payments, and reports. 

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I always have your back and am always happy to help. Have a great day all of you.