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M
murray8
November 4, 2025
Question

I'm trying to add the payroll subscription but the quikbooks desktop page just gets stuck loading. Internet speed is great, is this common?

  • November 4, 2025
  • 1 reply
  • 0 views
No text available

1 reply

A
Anonymous
November 4, 2025
Hello there, @murray8. Welcome to the Community. Sometimes a webpage doesn’t load because of browser settings or compatibility issues. Even if your internet is fine.

To fix this issue, I recommend using incognito mode or a private browsing window.  Also, make sure you’re using a supported browser, such as Google Chrome, Microsoft Edge, or Safari, when accessing QuickBooks Online.

If you're using the QuickBooks Online Desktop app and trying to apply for a payroll subscription through it, make sure your device meets the system requirements (specifically, it must be 64-bit). If your device is compatible, close and reopen the app. If the issue persists, uninstall and reinstall the app.

Feel free to click the Reply button below if you have any questions or need further assistance.
 
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