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J
JohnatYoungEngineers
April 11, 2020
Question

March 2020 payroll has not migrated.

  • April 11, 2020
  • 1 reply
  • 1 view

We ran the March 2020 payroll in Paysuite but it has not migrated.

1 reply

AlcaeusF
AlcaeusF
Level 14
April 11, 2020

Welcome back to the Community, @JohnatYoungEngineers.

 

To ensure that I'm on the same page, may I know when you migrated from PaySuite to QuickBooks Online (QBO) Standard/Advanced Payroll? Any additional information will help me provide the best resolution.

 

Once you upgraded or migrated, PaySuite will be unavailable as we move your data to your chosen payroll product. Also, everything should be moved over a day after. You can see them by going to the Employees menu in QBO.

 

For more information, consider checking out this article: Upgrading from PaySuite - FAQ.

 

Please leave a comment by clicking the Reply button below if you have any other issues or concerns. I'll be here to answer them. Have a wonderful weekend!

    J
    JohnatYoungEngineersAuthor
    April 13, 2020

    We ran and approved the March payroll on Saturday 28 March, after which I took a backup as suggested by yourselves. You informed us that you would migrate us to the new Standard payroll on Tuesday 7 April and you seem to have done so. The Payroll screen shows that the March payroll is overdue and states that there are 2 outstanding submissions to HMRC. 

     

    In addition there are duplicate records for many of our employees, although much of the employees information is missing on the duplicates.

    IamjuViel
    IamjuViel
    Level 8
    April 13, 2020

    Hello, @JohnatYoungEngineers.

     

    I appreciate you for sharing the complete details of the errors you've received after migrating your payroll. Let me route you to the best available support to further check on the root cause of these issues.

     

    Since the Community space is a public forum, I’d recommend contacting our Payroll Support Team. They have the tools to securely pull up your account and retrace the migration process.  

     

    Here’s how to contact us:

    1. Click the Help icon.
    2. Select Contact US.
    3. Enter your question in the How can we help? field.
    4. Choose Continue. 
    5. Connect with us through, Start a chat or Get a callback.
    6. Enter your contact information.  

    On the other hand, you can visit our payroll hub for more detailed information about using the QuickBooks Online Standard Payroll.

     

    Let me know how it goes. I’ll be on a lookout for your response. Thanks for dropping by and take care!

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