My issue is still there about the payroll, and charge me 2 months right now, please arrange the refund and i have to choose the basic payroll from HMRC, thank you

Hi there, @userdrmarymgm.

I know how important it is for your business to be able to run payroll smoothly. Let me guide you in the right direction to get you up and running using the service.

We’ll have to perform some troubleshooting steps to determine why you’re having issues running payroll via Safari or a Mac device. This process requires us to collate personal data to access an account.

The safety of your company always comes first. Thus, I recommend contacting our QuickBooks Online (QBO) Care Team. Our specialists have extra tools to check where the issue is stemming from. Once identified and the solution is available, they’ll walk you through the steps on how to apply the permanent fix.

Here's how to reach them:

1. Go to the Help icon at the top to select the Contact Us link.
2. Enter your concern in the field box. For example, can’t run payroll using a Mac device.
3. Click the Continue button to see the list of support options.
4. From there, choose any of the following: Chat or Callback.

We have resources to help customers run and handle any payroll activities efficiently. The QuickBooks Online Payroll link contains topics about account management, taxes, process payroll, manage workers' information, etc.

Drop a comment below if you still have other payroll concerns. I’m always ready to assist further. Have a good one.