Not showing past info on new phone

Hello, NJ. Tracking paid invoices is essential for running a successful business, and I'm here to make sure you can do that smoothly. Let's work together to resolve this issue.

There's a chance you'll encounter problems in the QuickBooks Online (QBO) mobile app when signing in and after upgrading.

To fix this, ensure you're logged into the same account on your new phone as you were on your old phone.

After that, you can follow these troubleshooting steps that will fix most app-related issues:

1. Close and reopen the app.
2. Clear app data.
   • Navigate to your device Settings.
   • Choose Apps (varies by device).
   • Select the QuickBooks app from the list and tap Storage.
   • Press Clear data.
3. Power off and restart your device.
4. Uninstall and reinstall the app.

Once completed, check your paid invoices again. If the problem persists, reach out to our support team for further assistance.

In the meantime, consider signing in to your QBO account through a web browser to view the paid invoices. Here's how:

1. Head to Sales and choose Invoices.
2. Under the Status dropdown, select Paid.

Just remember, I'm here to support you with any assistance you may need. Feel free to reach out to me anytime. Take care and have a great day!