Payroll won’t load

Hello there, @liam-quick1995-o.

I can see the importance of accessing your payroll so you can finish your task. I have some steps that can help get this matter sorted out.

To start with, I want to ask if you receive an error message while trying to access payroll. Any further details about this hurdle are much appreciated.

Meanwhile, I'd recommend accessing your account on a private window. This can help us determine if the issue has something to do with your browser.

You can use these keyboard shortcut to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Web-based platforms like QBO collect cache files (cookies) to save you time when loading repetitive data and images. This may result to an odd behavior while working with QuickBooks.

If payroll was able to load successfully, you can go back to your regular browser and clear its cache. This way, you can start utilizing QuickBooks on a clean slate.

To guide you in managing your paychecks and employees in QBO, you can always utilize these links:

• How to run payroll in QuickBooks Advanced Payroll
• How to run payroll in QuickBooks Standard Payroll

Keep me in the loop on what the outcome is. I want to ensure you're all set. Have a great day!