QuickBooks Self employed never opens from a notification. why is that?

Forum|Forum|6 years ago
May 3, 2020
1 reply
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QuickBooks Self-Employed

MJoy_D

QuickBooks Team

Hello, @Derek Suffolk.

Can you tell us more about the notification that you're referring to? That'll help us resolve the error you're having.

You can log in to your QuickBooks Self-Employed account using this link: https://uk.selfemployed.intuit.com/login.

For more information on how we can help your business, please check our self-help articles here: Help Articles for QuickBooks Self-Employed.

I'm always here if you need further help with your account. Have a great rest of the day!

Derek SuffolkAuthor

I get a notification when I have new transactions to review. If I press on the notification it starts to open my QuickBooks Self employed app but it never leaves the spinning circle screen.

MaryLurleenM

Level 6

Let's make sure you have the latest version of the app, Derek Suffolk.

Errors usually occur when the QuickBooks Self-Employed app is out of date.

Android:

Open the Google Play Store app.
Tap menu My apps & games.
Select QBSE to update.
Tap More.
Tap Enable auto update.

iOS:

Tap the App Store icon on the Home screen.
Tap the Updates button to access the Updates screen, then tap the Update button for QBSE.

If the error persists, I recommend contacting QBSE support to check your account, here's how:

Click Assistant from the top menu.
Enter Talk to a human.
Select from Start a chat or Get a callback.

Keep in mind, some options are only available at certain times.

Let me know if there's anything else I can be of help.

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