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August 25, 2021
Question

Re setting a password as admin

  • August 25, 2021
  • 1 reply
  • 1 view

Hi, one of my colleagues can't get into QB's, he has tried to re set his password numerous times and it doesn't work. I am admin so I have deleted him and re added him, this also doesn't work. can anyone help?

1 reply

Level 14
August 25, 2021

Hello LL-A, 

 

Welcome to the Community page, 

 

Please can you ask your colleague to ring the helpline on 0808 234 5337 and the agent will be able to send a password reset to them from our side to get them into the account.