Anyone else having an issue submitting their XML file to the CRA? Empty tags or missing mandatory tags?

Hi there, rclbr51. I understand the importance of T4 submissions to work smoothly, especially when using QuickBooks to simplify the process.

The error you've encountered is due to a mismatch between the Canada Revenue Agency (CRA) requirements for electronic filing and the information within your QuickBooks company settings.

To sort this out, you’ll need to update the Representative Identifier (RepID) field to ensure the XML file complies with CRA's requirements before resubmitting it.

Here's how:

1. Go to the Gear icon and select Payroll Settings.
2. Navigate to the Federal Tax section.
3. Next to the Business Number Field, select View/Edit and complete the multi-factor authentication steps.
4. In the Representative Identifier (RAC) field, enter your 7-digit alphanumeric RepID.
5. Hit Save.

This step ensures all T4 XML files you generate in QuickBooks Online include the necessary RepID tag. 

You can also refer to this article for the step-by-step process: QuickBooks Online T4, T4A, and T5018 electronic filing to the CRA.

Please leave a comment below if you need further assistance.