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A
awilson5
September 5, 2023
Question

Can't use payroll, says there's a subscription issue but everything is active.

  • September 5, 2023
  • 2 replies
  • 3 views
No text available

2 replies

T
Trish_TQuickBooks Team
QuickBooks Team
September 5, 2023

Hi awilson5,

 

Welcome to Community!  The issue you've described has also been reported by other QuickBooks Online Payroll customers, so you're not alone.  This has been escalated for further investigation and is being actively worked on, to ensure it's resolved as soon as possible.  Please don't hesitate to contact us, so we can add you to the list of affected users, and set you up for an email notification when the issue has been fixed.

 

If you have any other questions, please don't hesitate to reach back out.  We'd be glad to assist!

A
awoolf
September 9, 2023

it says my sub is out of date and wont update?

what do i do

T
Trish_TQuickBooks Team
QuickBooks Team
September 11, 2023

Hi awoolf,

 

Thanks for joining us here.  It's important that you're able to get back to business as soon as possible!  If you're using QuickBooks Desktop, click here to update to the latest release, or follow this link to connect with our Customer Care team.  For QuickBooks Online, please don't hesitate to contact us using one of the methods posted above.

 

Please feel free to reach out again, if other questions come to mind.  We're always happy to help! 

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