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paul274
April 17, 2026
Question

DIRECT_SIGNUP_NOT_SUPPORTED_PAYROLL_ACTIVE, type: VALIDATION_ERROR. Why do I get this ERROR when trying to activate TIME subsscription for a client?

  • April 17, 2026
  • 1 reply
  • 6 views

I switched a client's subscription to "Accountant" managed and cannot add TIME to their plan, this is the Error message I get: IRECT_SIGNUP_NOT_SUPPORTED_PAYROLL_ACTIVE, type: VALIDATION_ERROR)

1 reply

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
April 17, 2026

Hi there, @paul274. Please log out of your account and sign in to start your QuickBooks fresh, then activate your client's Time subscription. 

 

If the error persists, contact our live support team to help you locate the root cause and find a fix. You can click the Help (?) icon beside your account's profile above, select Assistant, enter Chat with a human, then send.

 

I'll also share this article to learn other ways to connect with our live support team: Get help with QuickBooks products and services.

 

For additional questions, please leave a comment below.

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