Hi guys, I am tryin to set up payroll and the work location defaults to BC for some reason while the company is actually in Ontario. How do I fix it?

Hi there, Janet Wang.

It's possible that the state of British Columbia was selected when the payroll was set up. This is why it defaults to BC. We can add the work location for the state of Ontario. Then, contact our Phone Support Team to update the information.

Here are the steps:

1. Click the Gear icon located in the upper right-hand corner. 
2. Under Your Company, click Payroll settings.
3. Click Work Locations, under Business Information, then click the Add a Work Location link.
4. Enter the address for Ontario and click Save.

You can also check this article for reference: Changing a primary state.

Once done, you can follow these steps on how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

Feel free to visit us again if you have any other questions or concerns. Thanks.