Thanks for reaching out to us here. Being able to process payroll without running into any issues is important. I would be happy to point you in the right direction.
In order to better assist you. We may need some more information from you. I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook and Twitter
If you have any other questions, feel free to reach out here.
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.